Refund Policy

Any refunds and cancellations against the order served are solely at the discretion of the management of astroprimeservices.com. Members are requested to exercise due care while ordering reports and services. Kindly note that the refund request for incorrect data provided will not be entertained(No refund shall be made for incorrect data provided by the customer). Therefore you are requested to double-check and confirm the data you are providing us.

Once allocated to the astrologer, no refund request for an order would be entertained. The service delivery time frames displayed on the mobile app are approximate. We, however, make utmost effort to adhere to the timelines. However, since the reports are personalized and manually prepared by astrologers, sometimes the delays become inevitable.

No refund shall be processed for providing a wrong contact number for the purpose of availing the “Call with Astrologer” feature. The User once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.

The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.

By requesting for refund, user is agreeing to provide Astroprime’s quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.

Astroprime quality audit team, at best effort basis, provide partial/full refunds to the users in their Astroprime wallet wherever astrologer’s quality parameters are not satisfied. It can take upto 72 hours to analyse and refund the amount back to Astroprime wallet Note: All refunds will be credited to user’s Astroprime wallet.

Refunds will only be considered in the following cases:
-> Network issue due to which chat/call was affected in between or there was a weak signal, background noise, inaudible astrologer etc during the video/normal call sessions.
-> astrologer is unable to respond fluently in the language mentioned in their profile.
-> astrologer is taking inordinately long enough to respond back to the user.
-> astrologer has responded back in irrelevant or inappropriate response to the query asked by the user.
Please Note: No refund will be given in case of lack of accuracy of any consultation. Astroprime takes no responsibility for factual accuracy on any consultations.